Registration FAQ

I haven’t received a registration link! What do I do?

Double check your spam filter. For some reason many email hosts tend to items from JME and GKE as spam by default.

If you’re still not receiving a link please contact our registration provider directly at [email protected] and say you’re having trouble registering for GKE:NE.

I want to register a ticket for a friend, but it won’t let me use my email address.

Your friend needs to register for themselves; every ticket needs a unique email address.

Can I change my registration information?

You can log in to your existing registration to make changes at any time.

How do I update or complete a registration?

Go back to the GKE:NE registration form and enter the email address you used to start your registration. You will be sent a new registration link.

Click that link and you’ll be taken directly into your registration where you can review, make changes to, pay for or otherwise complete it.

Clicking the “Continue” button at the bottom of the page will save your progress so there’s no need to click all the way through to the end (unless you need to make payment).

When and how can I check-in?

Check-in times are as follows:

  • Friday: 4pm to Midnight
  • Saturday: 10am to 10pm
  • Sunday: 10am to Noon

More information about checking in is available on the registration page.

What is the policy on refunds?

Information about our refund policy is available on the registration page.

Can I transfer my tickets to someone else?

Information about our transferring policy is available on the registration page.

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